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No pages will loan

New Member

No pages will loan

I have tried this website in many locations, and none of the pages will load. I can see the side toolbar, but the middle area won't load.
Tags (3)
7 REPLIES 7
Moderator

Re: No pages will loan

HI James, 

I am very sorry to hear this is happening! Can you help with some additional information?

 

- What browser/version are you working in?

- Do you have another browser you can test in? If so, please let us know how this works.

- Where are you located and who is your ISP?

 

Thanks for your help,

 

Hannah M.
Community and Social Media Support

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Occasional Contributor

Re: No pages will loan

Your lucky to get anything.  My Contacts link is completely dead.

Moderator

Re: No pages will loan

Hi curtm89

I am sorry to hear this! When you say "dead" do you mean the page won't load at all? What happens when you click the contacts tab--do you see a white page, a loading icon...something else?

 

Thanks for your help!

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!
Regular Visitor

Re: No pages will loan

Having the same issue with my contacts page, just shows loading forever with the "Sorry something went wrong" message whited out in the background, really need to update my contacts since I don't use the CC interfaceto allow customers to interact directly.  Firefox 34.0.5

Honored Contributor

Re: No pages will loan

Hi @JasonG116 

 

I'm sorry to hear that you're having difficulty loading the Contacts page within your account. I tested this in my Chrome and your Contacts came right up. Are you able to test in another browser? Are you still having the difficulty or were you able to get your contacts loaded?

 

Thanks in advance!

Regular Visitor

Re: No pages will loan

Thanks, tried it on Chrome and it's fine, but yes, I am still unable to load the contacts distui on Firefox.

Moderator

Re: No pages will loan

Thanks for following up, Jason. Can you try launching Firefox in SafeMode so that it disables all add-ons. If this works we will be able to start narrowing down which addon is the problem.

 

To do this you will want to click Help > Restart with Add-ons disabled. Please try loading the page in this window.

 

Thanks!

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!