I took a look at your account and noticed that you spoke with a customer service representative about this issue. They let you know that this is something we are working to resolve. There is a case open to notify you when the issue is fixed as well. In the meantime it looks like the 3rd generation editor might be working for your account. If you have any questions about that, please let us know.
I really need this problem solved now. I spent almost an hour on the phone with your client service team this weekend - which resolved nothing. It's now Tuesday and no progress has been made. My company is trying to issue a holiday mailing this week and we need to be be able to use our actual template for it. When will this be fixed?
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