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Not Helpful

Not Helpful

Hello, I have been a long-time customer (since 2010). As my email list is growing, I am need of a resource to find out who is NOT OPENING my emails over a set period of time (3 months for example) so I can delete them from my email list. This is very important to improve email reporting and email open-rates. When will you have a resource that makes this simple to do? Thank you!
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CTCT Employee

Re: Not Helpful

Hi @Dr_David_Jockers,

 

Thank you for bringing your question about a cumulative Did Not Open list here to the Community Forum. I'm very sorry that we currently do not offer that report as a clickable feature. I will definitely get your feedback to the proper channels. Until we have such a feature, there is a way to generate that report. Here is a link to another Community post about how to generate that report in your account. Please let us know if you have any other questions!

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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