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Not Receiving Preview even though says sent

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New Member

Not Receiving Preview even though says sent

I always send a proof to myself and boss before final schedule and it says it is sending but is not to her or anyone I tried to send to. I need this resolved ASAP. Thanks, 

1 REPLY 1
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Moderator

Re: Not Receiving Preview even though says sent

Hello @StacyH87,

 

I apologize this is happening. I just want to make sure, did you check the Junk/Spam folder of the e-mail address you were sending to? And do you know if the firewall security for your e-mail servers has been updated recently? It's possible it's getting blocked by your e-mail security.

 

If it's not there I recommend calling our Deliverability team at 1-866-433-8499 between 7AM and 9PM Monday through Friday. They will best be able to assist you.


Nick S.
Social Media & Content Manager

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