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Not Receiving Test Emails

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Occasional Visitor

Not Receiving Test Emails

Hello,

 

I've been working on a campaign and have sent the test email to three email addresses, all of whom have not received the test. I've tried this multiple times, waiting a few hours in between, and still no luck. What can I do to remedy this?

 

Thanks.

3 REPLIES 3
CTCT Employee

Re: Not Receiving Test Emails

Hello @chetjchaney,

 

Thank you for reaching out to us.  I would be happy to help you troubleshoot this.  Could you please email us at communitysupport(at)constantcontact(dot)com with your username and the email addresses that you were trying to send test emails out to?  I would be glad to take a closer look.

 


Briody_W
Community & Social Media Support

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Visitor

Re: Not Receiving Test Emails

When I try and send test emails there is no notication that the test email has been sent on the user's profile either. Also, I have tested sending an email to my hotmail address and I am not receiving the test email there either and it's not in my hotmail junk
Moderator

Re: Not Receiving Test Emails

Hi @user31557

 

I apologize you are not receiving your test emails! You mentioned you are not seeing a notification saying the test email has been sent, are you receiving any error messages instead? What browser are you working in? If you have not already, I would suggest testing in a different browser or a private/incognito window. I would also be happy to look into this further for you. Please email us at communitysupport(at)constantcontact(dot)com with your username, a reference to this post, and the email addresses that you were trying to send test emails out to.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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