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Not being able to upload a .gif

Occasional Visitor

Not being able to upload a .gif

Hi all,

I've tried uploading several different gifs many times, resized the file to meet requirements for it to be under 5mb and still getting an error that my file cant be uploaded. No explanation is given why, only that I should try saving it in a different format....but that would defeat the purpose . I want gif in my newsletter for a reason. How do I get this fixed? thnx in advance

5 REPLIES 5
CTCT Employee

Re: Not being able to upload a .gif

Hi @LBBC

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to help you this fine Saturday!

 

I believe I answered your email regarding this question, but in case you didn't receive it, I'm terribly sorry you are unable to upload your GIF's. In order to research why this is occurring, I will need to see those gifs. If you can email them to social_support(at)constantcontact(dot)com with your username and a reference to this post, we are happy to take a look and see what is happening. In the meantime, please feel free to reach out to us here. 

 

Thank you for choosing Constant Contact. Have a great weekend. 


Adrienne B.
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Visitor

Re: Not being able to upload a .gif

Following up on this to see if there was resolution on this, I am having a similar if not the error on my end. 

 

I am outputting a gif from ezgif.com. When I try to upload the 2.77mb gif, I get the below error message.

 

Please let me know if this can be resolved. Happy to send along the gif are your input. 

 

 Screen Shot 2019-03-13 at 4.42.21 PM.png

 

Moderator

Re: Not being able to upload a .gif

Hi @Bennied97 

 

Thank you for reaching out to the Community! I took a look at your account and can see one of our Support agents was able to help look into this experience further with you. I would however like to share our response here in the Community as well. Receiving this error with trying to upload certain GIF images is something our support is continuing to troubleshoot. Though we do not currently have a time estimate of when this will be resolved, there are two workarounds we suggest:

 

  • Open your GIF image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
  • Upload the GIF image to an outside image host and add it into your email through a URL.

 

If there is anything else we can help with in the meantime, please feel free to reach out again.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Occasional Visitor

Re: Not being able to upload a .gif

Hi Everyone.

 

I found a work around if you don't have photoshop (like me) 

 

If you have a video you can feed it through either of  the below sites to make it smaller and crispier.  The first one is probably the best internet gif maker with relatively robust controls like cropping and resizing. (I have zero authority on this matter and this opinion is my own)

 

https://ezgif.com/


The output from this will not upload to Constant Contact - bummer. So, a work around I discovered is this another web based compressor app, which can be used to compress, but to just output if you have used the above. The name is a little aggressive but it seems to do the trick. 

https://compress-or-die.com/gif

 

As the name kinda indicates, gif making is a Dark Art, so these outputs may make your gif larger or smaller and you may not understand why. I don't understand why either, who is Floyd-Steinberg anyway? Just keep trying different stuff until it works, so many options!

 

Maybe there is a Reditt sage who can explain, but really whatever, Im going to lunch.

 

Good Luck! 

 

Highlighted
Moderator

Re: Not being able to upload a .gif

Hi @Bennied97 

 

Thank you for sharing these sites you've used here in the Community! We hope your suggestions can help any other user that may be having the same experience as you.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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