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Not receiving email verification email

Occasional Visitor

Not receiving email verification email

Trying to do a test email and putting in our main email address as both sender and reply-to address it says must verify but no verification email is coming in. Have checked Junk folder every time.
CTCT Employee

Re: Not receiving email verification email

Updated July 2017


Hello @SheilaO94 , 


I took a look at your account, it seems your email address was verified but the info@ email address has not been verified yet.  Is this the address you are having trouble verifying?  For account security, we do ask that you call our Support team who would be happy to assist you with verifying this address. Here is the link to their numbers and hours.