Thank you so much for reaching out to us. It sounds like this may be a deliverability issue which is common within business offices that have higher security settings. Try adding your from email addresses to your Safe Sender list within your email client and then try these whitelisting steps. If those do not help with receiving the emails please call into our support department so we can transfer you to our Deliverability team to troubleshoot further! Please let us know if you have any additional questions!
Sarah_K Community & Social Media Support
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