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For some reason I am not receiving any of the test emails I send out of preview . Can someone please help with that.
Solved! Go to Solution.
I am sorry to hear that your test emails are not being received. I would like to try and help to see what could be going on.
If you are using a gmail account to send your test to, make sure you check the "Promotions" folder to see if it is being sent there.
If it is not a gmail, have you checked your spam or junk folder to see if the email is being filtered by your inbox?
Also make sure you are not sending to a role address, like info@ or sales@; instead use a personal email to see if it is delivered.
Please reach out to us if these steps do not help, we can continue to troubleshoot with you!
I followed all the steps as advised , checked my promotions folder as well as spam but it its showing up anywhere . Infact I tried resending another test to my gmail but still haven't received it.
What do u suggest I do now?
I am sorry that you are still not receiving test emails of your campaign. I can definitely look into this further. Please send the following information to social_support(at)constantcontact(dot)com:
I would recommend deleting your most recent post for account security. Thank you for the information. I am researching this issue and we'll let you know if we are able to determine why you aren't receiving tests of your email.
Great news!. After running some testing and having a closer look, I was able to find the source of the deliverability issue. It appears there is a link to a digital magazine that has some special characters that was causing the email to be held. (Link in email: Summer Camps and Aquatics Guide)
You can use a URL shortener to obtain a new, shorter URL to replace the current link in email to the guide. If you search for "URL shortener" you will find several websites that can take care of that for you. I have added an updated Support Copy in your account that has been updated and ready to send!
My issue seems to have been resolved after I amended the URL.
I wish I received an error message when trying to save the link letting me know that my links should not have special characters or the length of the link needs to be reduced.
Anyways will keep this in mind for future.
Thanks. Appreciate your help in resloving my issue.
You are very welcome! Great point, I will pass that feedback along.
No offense, but we have dozens of events that we have links generated in a CRM, and it is highly inefficient to have to go to a completely different platform and recreate a new URL for each event. Maybe CC should think about amending this particular gatekeeper. It's ridiculous. Especially as it is only affecting the preview feature.
My two cents.