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Not receiving the test emails sent from preview.

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Occasional Visitor

Not receiving the test emails sent from preview.

I have tried multiple emails (Checked all folder including spam), along with multiple templates, one of which was an unedited template, and I am still not receiving the preview email. The message says that it was sent, but I never receive them. Please advise what I can do.

1 REPLY 1
CTCT Employee

Re: Not receiving the test emails sent from preview.

Hi @RyanM0328,

 

Thanks for reaching out and we're sorry to hear that you're not receiving the test emails you've sent. Sometimes this can be a result of content within your email or even due to the subject line. Try sending yourself a test of a blank email with only a simple subject line. This is a quick way to see if the email is being blocked due to content. If you still don't receive the test email you can reach out directly to a Deliverability Specialist for further troubleshooting assistance.

 


Nichelle M
Community & Social Media Support

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