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Not working

Occasional Visitor

Not working

For 3 weeks now your software is not working. It randomly won't save, it puts random font information on the template, it won't save, etc. This is very disconcerting. I want to communicate with my teams but am unable. Did you guys "down grade" your online software.
Tags (4)
1 REPLY 1
Administrator

Re: Not working

Hello @DanielL72. I'm very sorry that you are experiencing these issues while working in your account. I would like to ask a few questions so we can best assist you:

 

  • Have you tried using a different browser and is the issue still occuring in this browser?
  • Have you tried using either incognito or private mode?
  • Is this only happening in one campaign or others as well?
  • Did you copy this campaign from a previously sent campaign?

If you do not wish to share this information publicaly, you can also email us at social_support(at)constantcontact(dot)com with a reference to this post. Also, if you could include any screenshots of the issues that you are experiencing, that would be helpful as well. 


Caitlin M.
Community & Social Media Support

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