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Number of active contacts doesn't change when I remove contacts from all lists

CFI
Member

Number of active contacts doesn't change when I remove contacts from all lists

Hi everyone,

 

We're just doing some long overdue contact management, trying to get our number of "active contacts" down to a more realistic number given our email activity.

 

However, even though we've removed a whole bunch of contacts from all email lists, the number of active contacts does not change. Should we expect a lag? Is that everyone else's experience? 

 

Thanks.

1 REPLY 1
CTCT Employee

Re: Number of active contacts doesn't change when I remove contacts from all lists

Hello @CFI,

 

I actually saw your message about this on Twitter first this morning, but I wanted to include my response here as well in case you miss that! Depending on how you removed those contacts, you could have taken those contacts off of a list without actually deleting them. I'd recommend doing a search of contacts that aren't on any list and deleting those. Please let me know if you have any additional questions!


Amber_L
Community & Social Media Support

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