Showing results for 
Search instead for 
Did you mean: 
Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Number of bounces (31) vs. contacts listed (14)

All Star

Number of bounces (31) vs. contacts listed (14)

why does it show 31 bounces, but only lists 14 contact names on a recent campaign?

Re: Number of bounces (31) vs. contacts listed (14)

Hello @BrentS908. I did find the campaign you were looking at and I see what is going on. The 14 names you were seeing when viewing the reporting were contacts that were Recommended for Removal. These are contacts that we have seen as bouncing repeatedly. If you use the display dropdown (highlighted in red), you can narrow down contacts by their bounce type or the contacts we suggest to remove from the account. By selecing All Bounce Types, you should be able to see all 31 bounced emails.



Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.