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Hi there, a client has recently complained about our email campaigns getting trapped when receiving through Office 365. It appears that it is being flagged as a potential spam item. Is this a greater issue with office 365 users? How do you suggest I reasonably respond to the following comment?.... "In your line of business, you need be sure that the services you use on behalf of clients manege their reputation properly – evidently that is not the case with ccsend.com – see trapped (Office 365)" .
I apologize this is happening with your email campaign! Is your contact receiving any warning messages? Is this happening with any other contact using Office 365? Does this happen with every campaign you send to this contact? The ccsend that appears in you email's header is the email authentication Constant Contact provides to help Internet Service Providers (ISPs) identify your email as being legitimate. I would suggest having your contact whitelist Constant Contact in their security settings. If you have any further questions, please feel free to also reach out to our Deliverability Specialists. These support agents can help look further into this contact and the deliverability of your campaign.
Hello and thank you for reaching out to The Community! We’re sorry you’ve still been experiencing this even after white-listing. You can also try to turn on your account’s Authentication. This can help Internet Service Providers (ISPs) identify your email as being legitimate and not from a scammer, spoofer, or phisher. If there is anything else we can assist with please let us know!
Thank you for taking this step! Are you sending to a outlook.com or a private domain that uses Outlook Protection? Can the you see the verbiage at the top of the email explaining why it landed in spam? Is this happening to a specific email domain?
We have received reports of emails landing in spam for customers who use outlook protection for spam filtering. This experience is something we are continuing to troubleshoot. In the meantime we suggest marking the email as not spam. This helps Microsoft Office learn the emails is not spam. I apologize at this time we do not have a time estimate of when this will be resolved, but we do know that reporting this to Microsoft directly is helpful. This can be done through their website specifically under the section titled: Submit messages that were tagged as junk but should have been allowed through.
It's Office 365 so we have our domain attached. It doesn't like that it's a bulk email and is being processed internally since it's showing the actual sender to be one from within our domain.
Thank you for following up with these details. We have added it to the ticket created in your account based on this experience. Please let us know if there is anything else we can assist with in the meantime!