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Only 5000 of 65,000 emails were sent? Why?

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Only 5000 of 65,000 emails were sent? Why?

We sent a campagne out to all 65,000 emails but only 5000 have been sent?  They were scheduled at 8am and its now 7pm and still only the original 5000?  Our account is not suspended.  What can we do?

1 REPLY 1
Moderator

Re: Only 5000 of 65,000 emails were sent? Why?

Hi @DannyD618 

 

I apologize for any confusion that sending of your email may be causing! I have taken a look at your account and can see you were previously under a List Review. Accounts that are emailing for the first time or have a large list of contacts will likely go through our staging process after a list review. A staged email will generally send to your contact list within 24-48 hours, depending on the email results. There are times, however, when this process may take longer. If you have any further questions on this process or your email, Account Review agents are available by phone and can help find the answers you may need.


Frankie.P
Community & Social Media Support

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