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Open Rates

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Open Rates

Has something changed in the way emails are being delivered.  Our open rates were almost always in excess of 50%.  Now all of a sudden they have dropped to 20% - 25%.  That is completely unacceptable when we are trying to get important information to our members. It seems to be happening on the emails that are being sent to larger lists.

 

Might it have something to do with copying emails in the previous format rather than recreating them in the new formats? That's when the issues seemed to start.

 

Any ideas?

Thanks

Leanne

Doctors Manitoba

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5 REPLIES 5
CTCT Employee

Re: Open Rates

Hello @DoctorsM,

 

There are quite a few things that can affect open rates, especially over a period of time.  Many people's email address will change over time.  They change jobs, get a new Internet service provider, or change their email address for some other reason, and their old address simply becomes inactive.  Most people don't think to update their email address on every site that might email them, so over time every account is going to build up some of these bad addresses, which will definitely decrease your open rates as time goes on unless you clean them out.  Checking your bounce report is a good place to go to see if some of those addresses are bouncing for any reason.

 

Open rates of 20-25% are closer to the average we see in most industries, you can see the overall average open rates here.  If you want to bring up that open rate even more though, after cleaning up your bounced emails, in general the best thing to work on is your subject line.  That's the only thing that contacts can see before they open your email, so optimizing your subject line can make all the difference.

 


Aaron H
Community & Social Media Support

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All Star

Re: Open Rates

Thanks for the information, however it just seems odd that all of a sudden the open rates fell dramatically.  We are very aware of bounce rates and clean them out and mark them as inactive in our database.  So I'm not sure what is going on.  I'll be sending out another mass email hopefully by the end of today and I'll see what the results are.

 

 

CTCT Employee

Re: Open Rates

Hey @DoctorsM,

 

That sounds like a plan!

 

Please let us know if you have additional questions and have a great rest of your day!

 

Thanks!

 

Evan G.
Customer Engagement Specialist
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Frequent Visitor

Re: Open Rates

The same thing happened to our email open rates. There were consistent at about 30% for more than a year, then this month of October, the open rate dropped to 15%. It sounds very similar to your issue, as our open rates dropped by 50% when they have alway been very consistent. I thought that maybe constant Contact change there method of measuring open rate because the drop happened over one weeks time. When I was told this, "Many people's email address will change over time. They change jobs, get a new Internet service provider, or change their email address for some other reason, and their old address simply becomes inactive." I thought it was very unlikely for more than 700+ contacts to change over a week period.

 

I have tried cleaning up my bounces, updated my contact list, creating new email templates each week, and optimizing my subject line. I have put in more effort to create emails that attract more engagement. I have noticed a increase in my click rate but my open rate is still around 15%. 

 

I was sending the mass emails from separate contact lists, which when I compared the two they had a lot of duplicates. I know Constant Contact will not sent duplicate email out but I wonder if the duplicate contacts were somehow counting as two opens instead of one? 

 

Have you had any luck with increasing your open rate after experiencing the drop?

CTCT Employee

Re: Open Rates

Hello @sonnykate

 

It's good to see you in the Community. Sorry to hear about your drop in open rates. It looks like you were able to get a lot of great tips  and best practices from our Account Review team a few days ago. I can confirm that opens should not be duplicated in the opens even if they are showing more than once in the open reports. 

 

I recommend that you Contact Account Review for further troubleshooting to try and pinpoint what is going on with your open rates. 

 

Thanks!


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.