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Open rates not calculating

Occasional Contributor

Open rates not calculating

Is anyone else having problems with open rates not calculating correctly? We have one in particular sitting at 0% open and 0% click but we know that's incorrect as we have had several responses from customers to this email. 

CTCT Employee

Re: Open rates not calculating

Hello @ZoeP14,


Thank you for reaching out about your reporting not displaying correctly. We'd really like to look into this for you! Can you please email us your username and the name of the campaign this is happening with to social_support(at)constantcontact(dot)com? 

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