cancel
Showing results for 
Search instead for 
Did you mean: 

Our employees aren't receiving their eblasts

Occasional Visitor

Our employees aren't receiving their eblasts

Since we moved our contacts from our former account to constant contact, many of our leadership team and associates are not reciving the emails... I have check the list twice, to make sure they are on the list. It concerns me, because I wonder how many of our subscribers may also not be receiving our blasts!
2 REPLIES 2
All Star

Re: Our employees aren't receiving their eblasts

We are also having this problem. Some employees receive it-some get it in the junk mail, and some don't get it at all.

Highlighted
CTCT Employee

Re: Our employees aren't receiving their eblasts

Hi @MichaelB0580 and @ShakheanaF,

 

I'm sorry to hear that some of your contacts are not receiving your emails. It sounds like it could be a Whitelisting issue. Here is an FAQ that will show you how to get Constant Contact Whitelisted for the recipient's domain's security protocol. We do recommend sending that FAQ to the recipient to have their IT professional Whitelist Constant Contact. If you have further questions about deliverability issues, we highly recommend calling our Deliverability experts, as they are best equipped to answer those queries.

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!