cancel
Showing results for 
Search instead for 
Did you mean: 

Outlook has detected an unsafe link

SOLVED
Highlighted
Occasional Participant

Outlook has detected an unsafe link

I sent a Constant Contact message yesterday, and it appears that Outlook 2016 and Outlook online are treating all the links in the message as unsafe. Office 365 has no problem; neither does Outlook 2010. Anyone else had this happen? Have only checked a few accounts, so maybe it's limited. Thanks, Lorraine Doering

Tags (2)
7 REPLIES 7
Highlighted
CTCT Employee

Re: Outlook has detected an unsafe link

@LorraineD2

 

Thank you for reaching out to the Community. I apologize you are getting messages about unsafe links within the email campaign you sent. Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email you sent, and a reference to this post and we will investigate further!


Taryn Leinweber
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Highlighted
All Star

Re: Outlook has detected an unsafe link

I think this issue belongs to Constant Contact.  Outlook/Microsoft has started enforcing ATP (Advanced Threat Protection) in their consumer releases, and now, any Constant Contact link I open from within Outlook IOS and Windows are flagged as unsafe.  It seems Constant Contact needs to establish a Safelinks protocol. It appears other direct-mail engines have.

Tags (1)
Highlighted
CTCT Employee

Re: Outlook has detected an unsafe link

Hello @SteveB155,

 

We appreciate your feedback on this matter and we will be sure to submit this to the appropriate team. We are happy to send you an update as well if you would like to send us an email to social_support(at)constantcontact(dot)com with your username and a reference to this post.

 

Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Highlighted
New Member

Re: Outlook has detected an unsafe link

Very,very bothersome the above  message I have been getting for quite a while.

Could you please resolve ?

Thank you

Manuel A. Rodriguez

 

manuel925@msn.com

Highlighted
Moderator

Re: Outlook has detected an unsafe link

Hi @ManuelR312 

 

I apologize you too are having this experience with your email campaign! This thread was originally focused on our tracking links being reported as malicious URLs in Outlook. We have however received reports from our engineers this issue has since been resolved. Microsoft has created changes on their end to clear this tracking on our links. If you are seeing links being flagged as malicious, what version of Office are you working in? If you are working with Office 365, do you have the Office 365 Advanced Threat Protection? With that said, we have previously reached out to Microsoft for more information. But we also suggest users report this issue directly to Microsoft as hearing this feedback from their own customers should help expedite a resolution. You can do this through:

 

  • Emailing their support at not_junk(at)office365(dot)Microsoft(dot)com stating you are a outlook/office 365 user and are unable to view the links as they are being deemed malicious.
  • Submitting a complaint through the attack surface reduction submission section of their website if you have Administrative Access to Microsoft Office 365.

Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Highlighted
Occasional Participant

Re: Outlook has detected an unsafe link

I think the issue is resolved. It has not happened again. Thanks!

Highlighted
CTCT Employee

Re: Outlook has detected an unsafe link

Hello @LorraineD2,

 

That is great to hear! We will update everyone as we are notified by Microsoft that a permanent fix has been put into place.


Amber_L
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.