I sent a Constant Contact message yesterday, and it appears that Outlook 2016 and Outlook online are treating all the links in the message as unsafe. Office 365 has no problem; neither does Outlook 2010. Anyone else had this happen? Have only checked a few accounts, so maybe it's limited. Thanks, Lorraine Doering
Solved! Go to Solution.
Thank you for reaching out to the Community. I apologize you are getting messages about unsafe links within the email campaign you sent. Please email us at social_support(at)constantcontact(dot)com with your username, the name of the email you sent, and a reference to this post and we will investigate further!
I think this issue belongs to Constant Contact. Outlook/Microsoft has started enforcing ATP (Advanced Threat Protection) in their consumer releases, and now, any Constant Contact link I open from within Outlook IOS and Windows are flagged as unsafe. It seems Constant Contact needs to establish a Safelinks protocol. It appears other direct-mail engines have.
We appreciate your feedback on this matter and we will be sure to submit this to the appropriate team. We are happy to send you an update as well if you would like to send us an email to social_support(at)constantcontact(dot)com with your username and a reference to this post.
Please let us know if there is anything else we can do for you.
Very,very bothersome the above message I have been getting for quite a while.
Could you please resolve ?
Manuel A. Rodriguez
I apologize you too are having this experience with your email campaign! This thread was originally focused on our tracking links being reported as malicious URLs in Outlook. We have however received reports from our engineers this issue has since been resolved. Microsoft has created changes on their end to clear this tracking on our links. If you are seeing links being flagged as malicious, what version of Office are you working in? If you are working with Office 365, do you have the Office 365 Advanced Threat Protection? With that said, we have previously reached out to Microsoft for more information. But we also suggest users report this issue directly to Microsoft as hearing this feedback from their own customers should help expedite a resolution. You can do this through:
That is great to hear! We will update everyone as we are notified by Microsoft that a permanent fix has been put into place.