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Over Billed for at least 4 months....How do I get a refund?

Member

Over Billed for at least 4 months....How do I get a refund?

I just discovered that I have been billed for data I have not had in my account for at least 4 months. How do I receive a credit for the over billing?

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CTCT Employee

Re: Over Billed for at least 4 months....How do I get a refund?

Hello @CharlieC0,

 

Thank you for reaching out to us. I'm sorry to hear that you have been billed for data that you have not had in the account. Due to security reasons we are unable to process any refunds/credits via Community. You can contact our Billing department in regards to your inquiry as this may contain account sensitive information. Here is a link to their hours and phone numbers. Please let us know if there is anything else we can assist with today. 

Tiago_R
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