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Over charge

Occasional Visitor

Over charge

info@greenbeanssolutions.com

I'm terribly upset that you guys charge me $97 when I had the minimum amount of emails.  Would you explain or refund me a difference.

1 REPLY 1
CTCT Employee

Re: Over charge

Hi @GregoryN01,

 

Our apologies for any confusion regarding the billing for your account. Your monthly bill is a combination of the pricing plan you've selected plus the number of active contacts in your account. If your number of active contacts increased during the last billing period, you will move to higher billing level. To see your current tier, just click the User Profile icon in the top right and select Plans & Pricing. You can also reach out to Billing Support directly if you have questions or concerns about the billing for your account.

 


Nichelle M
Community & Social Media Support

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