Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Over charge

Occasional Visitor

Over charge

I'm terribly upset that you guys charge me $97 when I had the minimum amount of emails.  Would you explain or refund me a difference.

CTCT Employee

Re: Over charge

Hi @GregoryN01,


Our apologies for any confusion regarding the billing for your account. Your monthly bill is a combination of the pricing plan you've selected plus the number of active contacts in your account. If your number of active contacts increased during the last billing period, you will move to higher billing level. To see your current tier, just click the User Profile icon in the top right and select Plans & Pricing. You can also reach out to Billing Support directly if you have questions or concerns about the billing for your account.


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.