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Some customers are experiencing difficulties connecting with our support specialists through our phone system. We are working on resolving this issue as soon as possible.

PROBLEM WITH YOUR NEW SYSTEM

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NormaDB
Occasional Contributor
‎07-19-2017 04:45 PM
‎07-19-2017 04:45 PM

PROBLEM WITH YOUR NEW SYSTEM

At the top of the left hand side, I used to be able to click on image to add an image. That no longer shows up. Only Block etc. When I go to Library, there is no link for me to use to add the image I have selected back into my copy.
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Gwendolyn_B
CTCT Employee Gwendolyn_B
CTCT Employee
‎07-31-2017 10:26 AM
‎07-31-2017 10:26 AM

Re: PROBLEM WITH YOUR NEW SYSTEM

Hi @NormaDB!

 

I'm so sorry that's been your experience with our product! It sounds to me like it could be a browser related issue. Have you tried accessing the site in another Internet browser to check and see if the Image tab is there? This is what your editing experience should look like, including a few helpful tips:

ImageTabEmail.png

 

Let us know if that helps. If trying in a different browser also doesn't work, check out this FAQ on Connectivity Issues in Constant Contact. If those steps do not help, keep in touch, and we will help you get this issue fixed!

 

 

Gwendolyn B
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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