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Participants Delete

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Participants Delete

How can you delete a participant without deleting the entire entry?
1 REPLY 1
CTCT Employee

Re: Participants Delete

Hi @Dean438,

 

Thanks for reaching out about this! At this time the only way to delete a guest from an event is to change the original registrant's status to Cancelled. From within the event, click View / manage registrants:

 

2018-06-26_14-11-03.png

 

Then search for the original registrant, check his/her box next to the Reg Status column, use the drop down arrows to change the Registration status of who you selected to Cancelled, and click Update:

 

2018-06-26_14-15-20.png

 

Then you can manually re-register the original registrant without the guest. Just go back to the main Dashboard and click Register someone:

 

2018-06-26_14-11-03.png

 

We do apologize for any inconvenience this causes. I've submitted your feedback to our programmers about having the option to simply remove a guest rather than needing to cancel the entire registration. Please let us know if you have any other questions about your event registrations.

 


Nichelle M
Community & Social Media Support

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