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Payments more than expected

Occasional Visitor

Payments more than expected

Hi, I signed up for an email program that was to be a $60 a month fee. Somehow, I am being charged $66.50 per month. This is a problem for me because I am on a fixed disability income. I'm sure to many people this amount is inconsequential, but for me it is a hardship I'd rather not incur.
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CTCT Employee

Re: Payments more than expected

Hello @GraceN133,

 

Thank you for reaching out to us! We would be happy to take a look at your account to see where the extra cost is coming from. Unfortunately, due to account security we cannot discuss this on a public site. I would recommend giving our Billing team a call to go over your questions. Here is their direct number 1-855-229-5506. Please feel free to reach out to us if you have any other questions! 

 

Desi_B
Community & Social Media Support

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