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Permanently remove (delete) an email

SOLVED
Honored Contributor

Re: Permanently remove (delete) an email

Hi Greg,

 

I apologize for your frustration.  You can delete old images that are in old emails.  Once you delete the images, they would just no longer display in the emails and instead there would be a big X and the text that the image had been deleted.

 

I hope that helps!

Occasional Participant

Re: Permanently remove (delete) an email

Marissa,

Thanks for your response.  I didn't expect to get anything from the submission, but glad I did.  Your suggestion did not seem to work for me.  When I used the image manager and checked off the images to delete, it said they are in old emails and could not be deleted.  I don't have any active emails at this time.  They are all in the trash, either drafts or sent so I at least hoped to delete the images I do not need any further.  They just clutter things up.  I am not longer associated with some of the organizations whose logos I was using. 

 

Any suggestions are welcome.  I just might not have found the secret ingredient yet.

Thanks again for the quick response.  CC is a remarkable tool and I hope to use more of its features very soon.

Greg

CTCT Employee

Re: Permanently remove (delete) an email

Hi Greg,

 

Thanks for your reply. Sorry you're having trouble with your account. While it is true there is a message warning you that the image is in use, if you click "Okay" you should still be able to delete it. Hope this helps, but if this still isn't working, I would advise you to call our support team for assistance.

 

Our number is (866) 289-2101

 

And our hours are

 

Monday - Thursday: 7 a.m. - 11 p.m. ET
Friday: 7 a.m. - 9 p.m. ET
Saturday - Sunday: 10 a.m. - 8 p.m. ET

Alex Morse
Customer Support Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"
Occasional Participant

Re: Permanently remove (delete) an email

Thanks so much.  I will follow your advice.

Greg

Occasional Advisor

Re: Permanently remove (delete) an email

I would also like the ability to completely delete emails.  I am working on testing out the API.  It creates a test email campaign.  Then the next time it runs, it errors out because there is a campaign with that name already.  Even if I delete the campaign it gives that error.  Frustrating!!

Thanks

Mike

Honored Contributor

Re: Permanently remove (delete) an email

Hi Shawn,

 

Thank you for your feedback. I have submitted it to our developers.

Highlighted
All Star

Re: Permanently remove (delete) an email

I desparately want this feature too. 

Honored Contributor

Re: Permanently remove (delete) an email

Thank you, Jon.

 

I have submitted your feedback to our developers as well.

All Star

Re: Permanently remove (delete) an email

I'd also like this feature, due to privacy concerns. I am uncomfortable with having my complete email history available to any whacko at Constant Contact who thinks she would like to do me harm. On the other hand, Constant Contact has deep pockets, and if anybody is harmed by the actions of one of your rogue employees, they could go after you for a financial recovery. I'd never do it myself, of course, but some sort of whacko customer might be tempted. Keeping complete historical files has lots of downside for everyone. 

Honored Contributor

Re: Permanently remove (delete) an email

Thank you for your feedback. I have passed it along to our developers. 

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