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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Phone Call

Occasional Visitor

Phone Call

I recently signed up for a trial of your service. I have received two phone calls from a member of your company (Scott) that I feel are very aggressive. We became disconnected on the first call (as I was heading to the subway) and his voicemail when calling back said that I was dumb for not talking to him, and that by not answering I wanted my business to fail. I will not be subscribing to your service.
1 REPLY 1
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Moderator

Re: Phone Call

Hi @TriciaL60

 

I am sorry to hear about this experience with our sales team! I would however like to thank you for your feedback on this interaction. Your feedback will definitely help provide a training opportunity for this agent. In fact, I would be happy to submit this feedback to a manager of this team. I can also update your contact preferences so you will no longer receive calls from our sales team.


Frankie.P
Community & Social Media Support

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