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Phone Numbers Change to "links"


Phone Numbers Change to "links"

Whenever I insert a phone number in my emails (no matter where it is in the email) when the email gets sent, it's automatically changed into a "link" and it gets underlined and the color is changed to blue. I don't want this to happen. It does not look good and if I have a certain background color, it then makes the phone number difficult to see/read. Is there a way to keep this from happening?

Regular Visitor

Control phone link color

I modfied an email template and used my own colors. In the new layout/color scheme, I have a couple of phone numbers in white text over a dark green background. When the test email shows on an iphone and some windows computers (I'm on a Mac) the phone numbers show as links in the standard dark blue color.


I don't see any "link" color in the template I used and I realize that there may be settings in browsers or the iphone that would over-ride a link color I set, but is there any way to control this? I have edited some html/css code int he past so would be willing to try that if someone can direct me where to look _ I know that I can edit the html of particular text blocks but since I have no links setup, not sure where this might be stored in my email


Thanks for any help



Honored Contributor

Re: Control phone link color

Hi Jeff,


I looked into this for you and here is what I have found out:


  • All phones are going to make the number blue so that you can click on it to call that phone number if you choose
  • Some email clients will display the phone number as link so that you can call from skype if it's installed on your computer


Could you let me know which email clients are displaying the phone number as a link and if they have Skype installed?



Occasional Visitor

Re: Control phone link color

My email signature is red and black with a white background so having my phone numbers converted to a bright blue created a pretty ugly signature.  So here is what worked for me. Now keep in mind that you want keep your phone numbers clickable.  Do this, in the between the right hand bracket and the area code I deleted the space and inserted a period. From (111) 222-3333 to (111).222-3333. This stops your email program from converting into to a blue clickable link. Now highlight the phone number and change the color. Now highlight it again and click the Link button and insert the following tel:1112223333 Now lastly, highlight the period and change it to white so it's invisible. You might have to go back and redo the colors but now you have a clickable phone number in the color of your choice. Now keep in mind that the phone numbers are still underlined.


I've got the iOS Blues

I have created several XHTML newsletters with the Advanced Editor.


The style editor does not support "classname a {<attributes>}"


So how do I specify an inline link style to remove and/or change the blue link that iOS devices (iPhone and iPad) automatically aplies to address and phone numbers and dates?


Thank You!




Re: I've got the iOS Blues

Answering my own question...


This seems to work very well for phone number:


<a href="#" style="color: #FFFFFF; text-decoration: none; pointer-events: none;">(555) 555-55555</a>

  And for Address:


<a href="#" style="color: #FFFFFF; text-decoration: none; pointer-events: none;">555 Somewhere Rd. • Anywhere, Mystate 55555-5555</a>


In the example above I wanted the phone and address to be white as it is on a black background.


I no longer have the iOS blues!







Occasional Visitor

Re: I've got the iOS Blues

Just wanted to thank-you for your post. I was having the IOS Blues and support at CC did not have a HTML fix until I found your post and directed them to it. Eric in the tech team was able to take your code and adapt it to CC's HTML and no more blue's.


Re: Phone Numbers Change to "links"

Updated: December 2017


Thanks for posting here. Unfortunately lots of email clients will automatically underline the phone number to make it easier to click and call. Gmail is a popular email client that does this. When the number is clicked it would make the call using Google Voice. Another common situation where you might see the underlines is when the email is viewed on a mobile device. 



  • All phones are going to make the number blue so that you can click on it to call that phone number if you choose
  • Some email clients will display the phone number as a link so that you can call from skype if it's installed on your computer


A workaround we do suggest is manually turning the phone number into a link in order to have control over how it looks. However it is still possible an email client might still try to make it blue so it is good to test your email before sending. I am also happy to take a closer look if you would like. Please let us know the name of the email you are working on and what email clients you are sending too.


Hannah M.
Community and Social Media Support

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Re: Phone Numbers Change to "links"

Thanks for answering Hannah. I did not realize that this was something that was happening on the "receiving" end of my email. I thought that it was a setting that I had wrong or could change within my original email. I have myself on my email list and I use a gmail account, so it make sense that I would see this happening every time. Unfortunately, it sounds like there is nothing that I can do on my end. My list has a lot of different email clients (as I am sure we all do), so I guess I will just have to let this go. 🙂


Thanks again!


Re: Phone Numbers Change to "links"

I'm seeing this, though, when I'm COMPOSING the emails! I'm using specified colours to have a uniform customised colour palette. How can I stop this default? I removed the tags from the HTML code, and they automatically still pop up. I'm using Google Chrome, but this seems something that Constant Contact should allow to be changed, as a default preference? I don't want these automatic links to Google Voice!!!!