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Tomorrow morning (8/26) from 07:00 AM - 08:00 AM ET we need to make a few updates to our site. During this time, no emails will be sent and some customers will not be able to access their contacts. We recommend finishing up your work before 07:00 AM and logging in after 08:00 AM ET. Thank you for your patience while we make these updates.

Phone lines not manned as per times

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Occasional Participant

Phone lines not manned as per times

Hi there. I am trying to contact you within the given times but no one answers and there is no email access on the site.
4 REPLIES 4
Occasional Participant

Re: Phone lines not manned as per times

OMG how to make getting in touch overly complicated. Telephone numbers are not manned as per what it says on the phone, no email, no options and clearly no clue as to what GMT actually means.

 

Poor.


@First-NameL31715 wrote:
Hi there. I am trying to contact you within the given times but no one answers and there is no email access on the site.

 

CTCT Employee

Re: Phone lines not manned as per times

Hello @First-NameL31715,

 

I'm sorry to hear that you're having trouble calling in. We are US based out of the East Coast so our hours are set in ET. Here's a list of our phone numbers, based on where you're located and who you are trying to contact. We're open right now so and our teams are more than happy to help with any questions you may have! 

 

 


Amber_L
Community & Social Media Support

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Occasional Participant

Re: Phone lines not manned as per times

Spoke to a lovely guy now and all sorted.

 

Have to say that it was a pleasure. I suspect that the clocks going forward here and why the phones werent manned as the times are now different.

CTCT Employee

Re: Phone lines not manned as per times

Hello @First-NameL31715,

 

Thank you for reaching back out to us. I am happy to see you have received the assistance necessary. Please let us know if there is anything else we can assist with. Have a great day!

Tiago_R
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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