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Phone tech wait is far too long - terrible customer experience

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Occasional Contributor

Phone tech wait is far too long - terrible customer experience

Hi.  I'm now in minute 25 on hold waiting to talk with a technical person about why our emails were not received.   I would like someone to outreach to me tomorrow.   This experience is terrible, and I have noticed services have gone very downhill since the acquisition, and I am very disappointed. 

 

Wendy Metz

 

 

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Moderator

Re: Phone tech wait is far too long - terrible customer experience

Hello @CarrieF50. I apologize for the long wait time you experienced yesterday. One of our support centers had an important company meeting yesterday which caused a longer than usual wait time to speak with our Support team. I see that you were able to speak with our Support team this morning and I hope that they were able to assist you. Please let us know if there is anything else that we can help with. 


Caitlin M.
Community & Social Media Support

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