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Plan upgrade

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Established Member

Plan upgrade

I upgraded the plan to 5000 contacts yesterday and paid $55. Until now the plan has not been upgraded. I cannot use CC today because of this issue. what to do?
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3 REPLIES 3
New Member

Re: Plan upgrade

I had to log out and log back in to get my payment recognized on my account.

Moderator

Re: Plan upgrade

Sorry to hear this @JoyN38. We haven't heard of this as a problem but I will keep an ear out for more of this problem! 

Hannah M.
Community and Social Media Support

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Moderator

Re: Plan upgrade

Hi @Axis

I am sorry to hear this happened. I see you were able to get in touch with billing this AM for help. It sounds like you correctly purchased the upgrade in contacts but did not upload the contacts to the account. If this is the case the number of contacts in the account will be what is reflected on the account pages. 

Hannah M.
Community and Social Media Support

If you find my post helpful, and it answers your question, please mark it as an Accepted Solution

Are you on Twitter? Follow me here!