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Please stop charging me for Inbox Preview, I never ordered it

Occasional Visitor

Please stop charging me for Inbox Preview, I never ordered it

You started charging me for Inbox Preview on 05/12/2017, which I just accidentally discovered.

I don't recall signing up for this paid service.

 

Please remove if from my account and refund me, as I don't use this service.

 

Thanks

3 REPLIES
CTCT Employee

Re: Please stop charging me for Inbox Preview, I never ordered it

@QA101

 

Thank you for reaching out to the Community. I apologize you have been getting charged for Inbox Preview without your knowledge. You will want to reach out to our billing team during normal business hours regarding this issue. Here is their contact information and available hours Monday-Friday: https://community.constantcontact.com/contact-support?cc=sm_TWT_ctcthelp Please also let us know if there is anything else we can do for you. Thank you and enjoy your weekend!


Taryn L.
Community & Social Media Support

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Occasional Visitor

Re: Please stop charging me for Inbox Preview, I never ordered it

Can you please remove the feature for now, so that we don't get charged again?

Tags (2)
CTCT Employee

Re: Please stop charging me for Inbox Preview, I never ordered it

Hi @QA101,

 

I checked your account and do see that we have already been in touch with you earlier today regarding your request. Please let us know if you need any further assistance!

 

Nichelle M
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
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