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Preview Emails not being recieved

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Structural_Integrity
Structural_Integrity
Established Member
‎05-25-2017 03:14 PM
‎05-25-2017 03:14 PM

Preview Emails not being recieved

I have an issue where I can't send out preview emails. I've tried with multiple drafts and multiple email addresses and inboxes, but nothing has worked so far. I do however, have the old template for emails, but I'm not sure if that is the issue.

Screen Shot 2017-05-25 at 3.13.01 PM.png

 

Can anyone help resolve this?

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Caitlin_M
Administrator
Administrator
‎05-26-2017 08:48 AM
‎05-26-2017 08:48 AM

Re: Preview Emails not being recieved

Hi @Structural_Integrity. I'm sorry that you are not able to receive your preview emails. I did see that your account has been disabled which would cause test emails to not send out. For your account security, we ask that you call into our Billing department since they will be able to provide more information about why the account is disabled. Here is a link to our Billing department's numbers and hours.


Caitlin M.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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