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Preview mode is cutting off content

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Member

Preview mode is cutting off content

Preview of my email newsletter shows the right side of content being cut off. During the building of the email everything looks fine. I'm using a form that has been used for a long time. I don't understand what is causing this. I've tried many adjustments. I even previewed a previous email that looked fine upon receipt. The preview is cut off now. I can't send out my current email with any confidence that it will format correctly. What is going on? Wish there was at least a skeleton staff on a holiday. I'm sure there's a simple answer yet I'm going to miss my deadline.

1 REPLY 1
Administrator

Re: Preview mode is cutting off content

Hello @LindaM75770. I'm sorry that your email is getting cut off when viewing it in preview mode. There are a few things that can cause this to happen. Most often, it is because of an image or a table that is inserted at over 600 pixels in width that causes the email to stretch and get cut off. Also, if text is copied and pasted from an outside source, it can sometimes bring over problematic formatting that causes stretching as well.

 

I looked at your most recently sent email and I did not see any stretching. If you would like, you can reply here with the name of the campaign that you were experiencing this issue with and we'd be happy to look into why the email was stretching. If you wanted to continue this conversation privately, you can also email us at social_support(at)constantcontact(dot)com with a reference to this post, your username and the name of the campaign. 


Caitlin M.
Community & Social Media Support

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