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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Preview not sending

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Visitor

Preview not sending

When I try to send a preview to another email thats not a company email they don't receive it. Any insight to help?
1 REPLY 1
CTCT Employee

Re: Preview not sending

Hello @BertW45,

 

I did take a look at your account, and the good news is I was able to successfully send and receive some tests. Deliverability issues within test emails can have quite a few different causes. The most common cause though is that the test is simply being sent to a spam, junk, or promotions folder. I would try sending a test to a wider variety of emails outside of your business, as well as checking all of your mail folders in case the test was put somewhere other than your inbox.


Aaron_H
Community & Social Media Support

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