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You deserve the best.
Beginning Saturday 2/15 we will be upgrading our phone system to ensure we are providing you with the best possible experience.
Due to this upgrade, we will be limited to Chat support only on Saturday from 10-8 pm ET.
On Monday, President's Day, we plan to have both Chat and Phone support available from 10-6 pm ET on the new system.
Thank you for your patience while we make these important updates.

Preview not sending

Visitor

Preview not sending

When I try to send a preview to another email thats not a company email they don't receive it. Any insight to help?
1 REPLY 1
Highlighted
CTCT Employee

Re: Preview not sending

Hello @BertW45,

 

I did take a look at your account, and the good news is I was able to successfully send and receive some tests. Deliverability issues within test emails can have quite a few different causes. The most common cause though is that the test is simply being sent to a spam, junk, or promotions folder. I would try sending a test to a wider variety of emails outside of your business, as well as checking all of your mail folders in case the test was put somewhere other than your inbox.


Aaron_H
Community & Social Media Support

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