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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.




Why am I not receiving previews?
CTCT Employee

Re: Previews

Hello @MarcieM


Sorry that you are experiencing this issue. There are many reasons why you are not receiving any of your test emails. It could be because the email address is bouncing or your campaigns might be going straight to spam. I did take a look at the verified email address within your account and it does appear that the email address is not bouncing at all. It also appears that you have been getting all of your emails. Please take a look to verify that the email is not going to your spam/junk mail box. If this issue persists I'm going to suggest that you call into support to speak with one of our deliveribility specialist. In order for us to pin point the cause of this issue. You can find the contact information for support here.

Lenszie V.
Community and Social Media Support

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