Showing results for 
Search instead for 
Did you mean: 
Some customers are unable to login to their accounts. We are aware of this issue and working to resolve it as quickly as possible. Thank you for your patience.

Pricing and plans

Occasional Visitor

Pricing and plans

We don't understand why we are being billed $80+ for several months when we have been on a prepaid plan. Please refund the difference.
Tags (2)
CTCT Employee

Re: Pricing and plans

Hi @TonyT499,


We're sorry for any confusion with how billing works for your account. However, our Billing Support team is happy to answer any questions you may have. Please call them directly and have a great day!

Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Visitor

Re: Pricing and plans

Call who?

Call where?


Re: Pricing and plans

Hi @TonyT499


Please call our Billing team at 1-855-229-5506. They are available M-F from 7am-9pm ET and they will be the best team to assist you with your charge inquiry. Thank you!

Natalie B.
Social Media Marketing Manager