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Problem of the payment

Visitor

Problem of the payment

I cannot finish my payment, you said: Oops! Something went wrong. To fix this problem, we suggest that you return to the previous page, then try again. If that doesn't work, log back in to Constant Contact, then try again. I TRY MANY TIMES BUT IT STILL DOESN'T WORK. YOUR EMAIL ADDRESS IS A BIG PROBLEM, I CANNOT SEND THE EMAIL TO YOUR EMAIL ADDRESS.
3 REPLIES 3
Moderator

Re: Problem of the payment

Hi @BotonBlueN

 

I'm sorry you're getting this error message! Have you tried finishing your payment through a different browser or a private/incognito window? If you're still receiving this error message after testing in a different browser I would suggest calling in to our Billing Support. For your account security we would not be able to go into your account's billing details here in the Community. However our Billing agents can help add your payment information.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
Visitor

Re: Problem of the payment

Dear Frankie P., 

 

Thank you for your help. I've tried again today and it's successful. 

 

Thank you and Best Regards,

Thanh Thao

Boton Blue Hotel & Spa

Tags (1)
CTCT Employee

Re: Problem of the payment

Hello @BotonBlueN,

 

Glad we were able to assist you!  If you run into any other problems, feel free to let us know and we'll be happy to point you in the right direction.

 


Aaron_H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.