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Problem with reminder email

Regular Visitor

Problem with reminder email

Please see below at the subject line in the reminder email for one of my campaigns - Looks really bad. 

 

Paul B Martin, ESEP, CTT+

INCOSE Chesapeake Chapter

Communications Director (2019 - 2020)

pmartin@umbc.edu | communications@incose-cc.org

Cell (evening): 301-455-6476

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Dear INCOSE-CC Communications Director,
 
Your campaign 'Reminder: Now’s the time to pass the INCOSE SEP Knowledge Exam!' was sent on 4/23/2019 around 11:55 AM EDT.
 
Below is a copy of the message your subscribers received. See how your campaign is doing by visiting Reports in your account to get real-time results and stats.
 
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3 REPLIES 3
CTCT Employee

Re: Problem with reminder email

Hello @INCOSE-CC,

 

Thank you for bringing this to our attention!  I can absolutely see why that subject-line would be more than a little unacceptable.  I do see from the subject that it wasn't the direct email that was sent out, it was our message letting you know that the email had been sent.  Sometimes special characters (like apostrophes or any foreign characters) can cause some unusual problems, similar to what you've posted.  The good news, is that in the vast majority of cases, those extra characters aren't visible when viewed on a standard email client, as they are caused by various other automated systems misreading the subject-line.

If you open your account, and send yourself a test email of that campaign (either at your work address, or a home address) do you still see the same added characters?  If not, then you can rest assured that your clients did not see the extra characters either.  If you're still seeing it on the test email, please forward the campaign name and a reference to this post, to us at social_support(at)constantcontact(dot)com and we'll look into exactly what's breaking that subject line.

 


Aaron_H
Community & Social Media Support

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Highlighted
All Star

Re: Problem with reminder email

I'm having the same issue.  How do you turn off the reminder email?


@Aaron_H wrote:

Hello @INCOSE-CC,

 

Thank you for bringing this to our attention!  I can absolutely see why that subject-line would be more than a little unacceptable.  I do see from the subject that it wasn't the direct email that was sent out, it was our message letting you know that the email had been sent.  Sometimes special characters (like apostrophes or any foreign characters) can cause some unusual problems, similar to what you've posted.  The good news, is that in the vast majority of cases, those extra characters aren't visible when viewed on a standard email client, as they are caused by various other automated systems misreading the subject-line.

If you open your account, and send yourself a test email of that campaign (either at your work address, or a home address) do you still see the same added characters?  If not, then you can rest assured that your clients did not see the extra characters either.  If you're still seeing it on the test email, please forward the campaign name and a reference to this post, to us at social_support(at)constantcontact(dot)com and we'll look into exactly what's breaking that subject line.

 


 

CTCT Employee

Re: Problem with reminder email

Hello @BradH350,

 

I apologize that you are having the same experience with your email that you are sending to non-openers. We are currently looking for a fix with this, but to not use this reminder email when you are scheduling your newsletter, do not check the option to resend to non-openers


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.