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Problems importing client email list from an an excel spreadsheet

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Occasional Participant

Problems importing client email list from an an excel spreadsheet

For some reason I am getting an error message saying the file I want to upload is empty.  Have checked formating etc and cannot see what the problem is.  Any ideas?

1 REPLY 1
CTCT Employee

Re: Problems importing client email list from an an excel spreadsheet

Hi @TraceyE7,

 

Thanks for reaching out about this and we're sorry you can't upload your contacts. We know how important this is! Typically this error can be caused when the first row of a spreadsheet or file is blank, so you'll want to make sure the contents start on the very first line. In addition, be sure to consolidate multiple worksheets into the first worksheet of your spreadsheet and delete the extras. If you're still getting an error message, sometimes trying a different file type can help. Here's a helpful resource on formatting a file for the best results.

 


Nichelle M
Community & Social Media Support

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