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Your website is currently down. It's been down for some time now.  Will we receive any sort of break in price since we are not able to access this site?


Thank you,


Stephanie Shaw


Re: Question

Hi @StephanieS020


Thank you for reaching out to the Community with your question. I apologize for the site outage you experienced yesterday. Our engineering team worked hard to make sure it would be operating normally again as quickly as possible. I also apologize for any inconvenience this may have caused. However, because of section 10 of our terms and conditions, unfortunately we would not be able to offer credits or refunds due to system issues. If you wish to speak about this further, please reach out to an agent on our Billing Support team. Here is a link to the hours and numbers billing can be reached at. 

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