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RSVP Calendar BUG Needs to be Fixed

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RSVP Calendar BUG Needs to be Fixed

I sent an email today in which I inserted an RSVP.  The email was for a meeting that started at 10am and ended at 1:00 pm  Some of my prospective participants alerted me to the fact that when they responsded affirmatively to the RSVP that they were then offered an ADD TO CALENDAR link to click.  When they clicked on this link, they could post the meeting information to their calendar - unfortunately, the time listed is incorrect.  Apparently, the calendar automatically defaults to the Eastern Standard Time and NOT my time zone which is Arizona (currently Pacific Standard Time).

 

I spoke to a representative who helped me solve this mystery.  He said that he will be reporting this problem to the engineers.  I am sending this feedback to support his request to fix this bug.  Otherwise, the RSVP insert will not be useful to us since it will confuse people if it continues to default to the wrong time zone, contradicting the event time stated in the email.  We were delighted to be able to insert and RSVP and we know our participants appreciate the Add Calendar function.

 

Thank you for your prompt response to this feedback request.

 

Peggy Baker

Arizona Emergency Medical Systems, Inc.

 

17 REPLIES 17
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RSVP Insert - Add to Calendar Link BUG Needs to be fixed

I posted this under feedback but thought it might be more appropriate under this section.  

I sent an email today in which I inserted an RSVP.  The email was for a meeting that started at 10am and ended at 1:00 pm  Some of my prospective participants alerted me to the fact that when they responded affirmatively to the RSVP that they were then offered an ADD TO CALENDAR link to click.  When they clicked on this link, they could post the meeting information to their calendar - unfortunately, the time listed is incorrect.  Apparently, the calendar automatically defaults to the Eastern Standard Time and NOT my time zone which is Arizona (currently Pacific Standard Time).

 

I spoke to a representative who helped me solve this mystery.  He said that he will be reporting this problem to the engineers.  I am sending this feedback to support his request to fix this bug.  Otherwise, the RSVP insert will not be useful to us since it will confuse people if it continues to default to the wrong time zone, contradicting the event time stated in the email.  We were delighted to be able to insert and RSVP and we know our participants appreciate the Add Calendar function.

 

Thank you for your prompt response to this feedback request.

 

Peggy Baker

Arizona Emergency Medical Systems, Inc.

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CTCT Employee

Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

Hello @PeggyB125,

 

We really appreciate you taking the time to post in the Community! I'm glad that the representative was able to discover what was going on to notify our developers. I will also make a note in your account and make sure an email notification is sent to the address on your account when the issue is completely resolved. I am so sorry for the confusion and any inconvenience this issue may have caused!

 

Thank you again!

Liz M.
Customer Engagement Specialist

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Member

Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

Has there been a fix to this problem?  I just sent out an email using the RSVP function, but when people click to Add to Calendar it switches to Eastern time zone (12:30pm) when i am in Central time zone (11:30am).  They told me it was because my Outlook must have been in Eastern time zone and it was converting to that, but i checked and my Outlook was set to the correct time zone (Central).  If they have been having this problem why have they been letting us use this function knowing that it has a problem?  It's really frustrating because i like using Constant Contact and like using the RSVP function, but you can't see this problem in preview and when you do a test email, so you are screwed when you send it out and this problem pops up without you knowing.

Moderator

Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

Hello @JacobS23. I'm sorry that you were experiencing this issue with the RSVP block. I can understand how you would want the time to show depending on the time zone that you are located in. I see that you spoke with our Support team yesterday and I hope that they were able to assist you. At this time, this is something that our engineers are still investigating but you will be notified if there are any updates to this issue. 


Caitlin M.
Community & Social Media Support

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Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

I am also having this issue.  The RSVP section is unusable while it still contains this bug.

Please notify me as to when this issue will be corrected.

 

Mike Toyer

 

CTCT Employee

Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

Hi @AJKandA,

 

Thanks for reaching out about this and we're sorry that you are also experiencing this issue with the RSVP block. We apologize for any frustrations, and I have added your account to be notified when our engineers have it resolved.

 


Nichelle M
Community & Social Media Support

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Frequent Visitor

Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

I just sent out our first RSVP not aware that there was a time zone issue.  I am in Mountain time, but the add to calendar uses Eastern Time Zone.  Is there a solution, otherwise this is not a functional feature for us.

 

Thank you

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CTCT Employee

Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

Hello @CASC3,

 

Thank you for reaching out to us today.  I'm sorry you are experiencing this issue.  As of now we do not have a workaround for this issue.  I have created a case and added you to the queue to be notified when this issue is fixed.  I apologize for the inconvenience.


Briody_W
Community & Social Media Support

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Re: RSVP Insert - Add to Calendar Link BUG Needs to be fixed

Not sure why it is taking the "Engineers" so long to fix the RSVP calendar time zone problem.  Very frustrating!  In the meantime, I still use the RSVP but include the following clause:  

 

Note, if you use the calendar function associated with this RSVP it may post as Eastern Standard time.

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