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Rates Not Appear On My Screen

Frequent Visitor

Rates Not Appear On My Screen

Dear all. I had this issue second time. My click and open rates is shows zero. But was open this mail on my personal mail address. So it is impossible to have zero click rate. Please check it.
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CTCT Employee

Re: Rates Not Appear On My Screen



Thank you for reaching out to the Community.


I have taken a look at your account and it appears that you are creating your own custom code emails using XHTML. It is likely that link tracking was disabled. Please Click Here for some more information on ensuring link tracking is activated on the custom code editor.


I hope that this helps but please let us know if you have additional questions.


Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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