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Re: Bounced emails

Visitor

Re: Bounced emails

How can I see all the bounced emails?
1 REPLY 1
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CTCT Employee

Re: Bounced emails

Hello @LynneG77669

 

Thank you for posting! To view your bounced email addresses you will have to review the reporting of each sent campaign. Once you reach the bounce reporting you will then have the opportunity to view the bounces by category. Also, you can export the bounce report for each email campaign that is sent out. We currently do not have a feature that will export all bounced email addresses into one report. It will have to be exported for each individual email campaign. I have listed some instructions on how to view and export your bounces below. Please let us know if you have any questions. 

 

To find your bounced email addresses:

 

  1. After logging into your Constant Contact account click Campaigns.

    click campaigns
  2. Find the sent campaign you want to review and click the name. 

    email name
  3. Click the hyper-linked number of bounces.

    Number of bounces

To view an entire bounce category:

 

  1. Once you have the list of bounces open click Recommended for removal
  2. Select the category from the Display drop-down. 
    Display drop-down

Exporting Bounces: 

 

  1. Click Recommended for Removal > All bounce types.
  2. Click Export.

    all bounce types
  3. Click Export.

    export to confirm
  4. Click "Contacts Activity."

    status
  5. Click "Download CSV" or "Download Excel" for your recent request. It may take a few moments for that link to be available, just click the Refresh button.

    download report
  6. Depending on your browser select either Open with or Save File and then click OK.

    Download



 

Lenszie V.
Community and Social Media Support

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