Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
So then the question becomes how to mass delete those names/emails that haven't opened in a while? My list is large as is the list of did not opens. I'm trying to figure out how to use spreadsheets to accomplish this but haven't had any luck so far.
I thought I could download all my contacts in one file and my did not opens in another and then use excel to combine them and then sort so that any contacts in both lists would be sorted as such. Then I could simply delete those lines and reimport the file as a new contacts list.
However, I can't figure out how to make that happen.
I'm glad you've asked this question as a lot of our customers want this ability as well. With our new segments feature you can now isolate your contacts based on whether or not they have opened any of your emails. When you create the segment you'll want your criteria to look like this:
For the date range, you'll simply choose the start date from approximately when you started your account through the current day. After that, you'll select save and preview. This will generate your Cumulative Did Not Open report for your account.
Once you have your segment created, you will have an option in the top right corner with three vertical dots. Click those dots and choose add to list from the drop down. This will allow you to put those contacts in a list (my suggestion would be that you create a new list called "Did Not Opens" or something similar to that. Once you have the contacts from that segment added to their own list, you can select them all and delete them.
Alex S. Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!