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Re: Emojis in the subject line

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Member

Re: Emojis in the subject line

What's up with this? My Constant Contact updated months ago, and the emoji isn't working. The Live Chat Support isn't working either. 

 

**Removed By Moderator** manages to allow emojis without this hassle. I can also  type em dashes with them without some ridiculous code work around that doesn't work very well.

 

Constant Contact, can we get these basics taken care of?

19 REPLIES 19
Moderator

Re: Emojis in the subject line

Hello @PamelaJ02. I believe that I was speaking to you earlier on Twitter about including emojis in your subject line but I'll respond here as well in case someone else has the same question.

 

Right now, including emojis in the subject line is only available for emails created using our third-generation editor. Using any other editor will cause an error message to appear. Also, we do not currently support em or en dashes in either of our editors. I am sorry for this inconvenience but this is feedback that I will send over to our Product team. 


Caitlin M.
Community & Social Media Support

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Occasional Advisor

Re: Emojis in the subject line

@patrick_w

This is still not working! Below are three screen shots. Clockwise from upper left:

1. Constant Contact Editor where I successfully saved a subject line with an emoji.

2. Email on my mobile. (Android)

3. Email in my Outlook client.

 

This should not be so hard.

CC EMOJI FAIL.jpg

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CTCT Employee

Re: Emojis in the subject line

Hi @JimDom!

 

I'm so sorry emojis are not working for you as intended! I spoke with a senior support specialist on your behalf, and they recommended I send this FAQ/Tutorial about emojis and the platforms that your subscribers will be able to see them on. Even though Constant Contact does now support the coding for emojis, not everyone will be able to see them based upon what operating system and devices they may be using. I'm very sorry for the inconvenience. If you have any more questions, please feel free to reach out here, or give us a call here in support. Our hours and numbers are listed here.

 

 

Gwendolyn B
Customer Engagement Specialist
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Occasional Advisor

Re: Emojis in the subject line

Hello and thanks for responding. I was aware of the above information. I just ran another test and emojis do not show in the subject line for any of these.

 

Yahoo Webmail on Opera

Yahoo Webmail on Edge

Yahoo Webmail on Chrome

Gmail Webmail on Edge

Gmail Webmail on Chrome

Gmail Webmail on Opera

AOL Webmail on Opera

Outlook client

1and1 webmail

IOS 9.35 on Apple iPad a1475

Android 6.0.1 Marshmallow on Samsung Galaxy Express Prime SM-J320A

 

All webmail systems are running Windows 10, all are current versions of browsers, and while the emojis do not show in the subject line, they do show in the body of the email (I added them to the email as well).

 

To further confirm the issue lies with Constant Contact:

 

1. I currently see emojis in emails from my vendors in all the above methods.

2. I forwarded one of those vendor emails from Yahoo to the Outlook client, and they subject line emojis show up.

 

There are the emojis I used for the test. 

Skull and crossbones      ☠️

Standard smiley                ☺️

Red Heart                            ❤️

Unicorn                                🦄

Flag + Rainbow          🏳️‍🌈

CTCT Employee

Re: Emojis in the subject line

@JimDom

 

Thank you for providing us with that information.

 

In order to further troubleshoot this issue, please let us know where you are copying these emojis from. We advise using emojis from Emojipedia but we want to test the ones you are currently using. Once we have done some testing on our side we will get back to you with the results.

Evan G.
Customer Engagement Specialist
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Occasional Advisor

Re: Emojis in the subject line

Moderator

Re: Emojis in the subject line

Hello @JimDom,

 

Thank you for that information. I have not seen it mentioned in this thread yet but I just want to verify that when you say you are "testing" the emojis in the subject line are you doing a live send (i.e. sending to a contact list) or using the "Send a Test" feature when previewing the email? If you are using "Send a Test" then that would explain why the emojis are not appearing. The emojis will only appear when a live send of the email is sent out. I did a live send of the "Emoji Testing" campaign and the emojis successfully displayed in multiple email clients on both my computer and my mobile device.

 

If this is not the case we can definitely troubleshoot further.


Nick S.
Social Media & Content Manager

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Occasional Advisor

Re: Emojis in the subject line

You are correct, I am sending a test. Because that's what one does when adding a new feature to a marketing message!

 

I am blown away that Constant Contact would develop this functionality without the ability to test it. And I'm further angered that no one prior to this though to ask me this question .. so much time wasted. 

 

I'll go look at it again, but please pass this along to management - this is the type of error that makes me look at your competition as a replacement.

 

Thanks for catching that. Off to test.

Occasional Advisor

Re: Emojis in the subject line

Adding to the above ... tI just realized his is a very bad workaround. I have a draft email that I'm working on. The only way to test it is to send it out live. If I do that, I lose the draft version without having to make copy either before I send it or after. Major waste of my time. When is Constant Contact going to fix this issue?

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