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Re: Is Constant Contact running VERY slow today?

Visitor

Re: Is Constant Contact running VERY slow today?

Is there any solution to this? I'm trying to update one of my previous campaigns and when I try to edit it just loads forever. I already tried clearing my cache, restarting my browser, and closing everything but Constant Contact. I can't get anything done! It's been like this for weeks. I'm using the latest version of Google Chrome. Below is a screenshot of what's happening, and this is on a paid account. Please help!

 

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CTCT Employee

Re: Is Constant Contact running VERY slow today?

Hi @ReneeT63,

 

I'm very sorry to hear you are having trouble resolving pages on Constant Contact. I can see how that is hindering your ability to get work done. Let's see if we can help troubleshoot this issue!

 

It sounds to me like it could be a browser based, connectivity issue. Have you tried bringing up Constant Contact in another Internet browser, one besides Chrome? If it is still slow on another browser, to me it sounds like it could be either your Internet service provider (ISP). If this is the case, can you run an Internet speed test and let us know what the up speed, down speed, and ping is? We usually recommend over 2 MBPS both up and down in order to get the best experience on our site.

 

If another Internet browser does solve the issue, it could be an add-on/plug-in/extension on your Chrome browser. We recommend disabling those plug-ins one by one and seeing if that affects anything.

 

If none of that works, can you please email us at social_support(at)constantcontact(dot)com, and let us know what the results are, and we can work on troubleshooting from there?

 

Gwendolyn B
Customer Engagement Specialist
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