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Re: Spring Refresh Sweepstakes — Enter for A Chance to Win Big!

Proxireach Sales
Not applicable

Re: Spring Refresh Sweepstakes — Enter for A Chance to Win Big!

hello. my email is  and i cannot reset my password. i cannot contact support without logging in. i cannot contact anyone. Please help.

 

Thank you

1 REPLY 1
Moderator

Re: Spring Refresh Sweepstakes — Enter for A Chance to Win Big!

Hi there,

 

Thank you for reaching out to the Community! I apologize for this experience you're having with resetting your password. I took a peek at your account and can see you have requested a password reset. These reset emails go the the email contact on your account. It looks as if the contact address on your account is a role address. Our system does not send to role addresses, in fact here is an article we have that explains this. I would suggest reaching out to our Support Agents by phone as they can update the contact email on your account and assist with resetting your password. 


Frankie.P
Community & Social Media Support

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