cancel
Showing results for 
Search instead for 
Did you mean: 
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.

Re: Unable to register people for events - form deletes registrants' info and must be reentered

All Star

Re: Unable to register people for events - form deletes registrants' info and must be reentered

We have posted events and certain registrants are ‘abandoned’ and we no clue if they tried to pay via payPal

is this a problem with certain browsers like Safari?

is there a fix?

Tags (1)
1 REPLY 1
CTCT Employee

Re: Unable to register people for events - form deletes registrants' info and must be reentered

Hello @MichaelG548!

 

Thank you so much for bringing this to our Community. Payments can be shown as abandoned even if the registrants payment has gone through on PayPal if there is something wrong with the Sender ID. Here is more information on what to do and who to contact. The registrants who show as abandoned but their payment status is 'pending' are the ones who have paid. You you can manually change them to registered in the account, via the article shared previously. The registrants who show abandoned and the payment status is 'incomplete' will not have entered any payment information, so it is best to reach out to them directly and ask if they are planning on attending and give them the opportunity to re-try their payment.  Hopefully this helps clear up any questions on how to proceed! Please let us know if there is anything else we can do to help!

Sarah_K
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!