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Re: rotate image

Visitor

Re: rotate image

Can you tell me how I can rotate my uploaded picture? It was fine when I started the upload but for some reason all my pictures are sideways in my library.

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11 REPLIES 11
CTCT Employee

Re: rotate image

Hi @VirginiaF69,

 

Thank you for reaching out to us through the Community. I reviewed the images in your library, but I did not see the images sideways. Are you looking in your Library through the desktop or mobile? Also, if an image does come up as sideways, you can edit the image and rotate it within the image editor. For access to our image editor, please click here. Let us know if you have any further questions.

 

Lucas_D
Community & Social Media Support

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Member

Re: rotate image

Sorry, but those options are no longer present in the image editor, although they were previously.  The "Third Generation Image Editor" does not have an orientation option.

Moderator

Re: rotate image

Hi @JeanneJ17

 

Thank you for bringing this to our attention!  Our previous response was based on the older image editor. While our image editor may have changed, it does still offer the ability to change the orientation of your image. You can do this by opening image in your library, then clicking on Image Editor in the bottom right hand corner of pop-up you receive. This will open to our newest image editor. If you hover your mouse on the right hand side of your image in this editor, you will see an option named Transform. This transform feature is how you can edit the orientation of your image.

 

2019-01-22_12-11-01.png

 

2019-01-22_12-08-10.png

 

2019-01-22_12-08-44.png

 

 We have also updated our previous response to reflect this change as well.


Frankie P.
Community & Social Media Support

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All Star

Re: rotate image

I tried rotating the image but it makes it look wide and unclear when I insert it into the newsletter. Unclear why a normal image is being uploaded with alternate orientation. kindly advise. 

 

Moderator

Re: rotate image

Hi @ChrisC566 

 

Thank you for reaching out to the Community about your image! Seeing this change after rotating your image is something we are continuing to troubleshoot further. While we do not have a time estimate of when this experience will be resolved, we do have workarounds that can help in the meantime. Because you are still working in our older Second Generation Editor, one suggestion we have is adjusting the dimensions in your insert image overlay.

 

2019-02-13_12-04-30.png

 

The second workaround is using our "Fit to Block" feature for your image.

 

2019-02-13_12-03-19.png

 

Please let us know if either of these workarounds help!


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Visitor

Re: rotate image

The image will rotate as you've described, and it shows up as rotated on my screen... however it will not save! How do I fix this? how do I SAVE the rotated image in order ot insert it?

Moderator

Re: rotate image

Hey @JanelleB34! In order to save the image, you will want to click the "Export" prompt in the top right corner of the image editor. This will save a new copy of the image which you can then insert into your campaign.  


Caitlin M.
Community & Social Media Support

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New Member

Re: rotate image

I am working in the platform right this second, and I get NOTHING when I follow the instructions [change; edit; then I rotate image fine; hit 'export' ...nothing happens, it doesn't 'save' my rotated image...nothing...

CTCT Employee

Re: rotate image

Hello @FredP39,

 

Thank you for bringing this to the community!  I do see a few reports of some pop-up blockers, or other anti-adware type programs interfering with our image editor.  I've also seen a few reports of the edited images not showing immediately if your browser 'cached' the older image.  In general, switching to another support browser should resolve either of those problems.  If that doesn't work, it might be best to call us at the numbers listed here.  This is the kind of troubleshooting that might be very specific to your computer and settings, so talking with you directly would likely be more efficient.

 

 


Aaron H
Community & Social Media Support

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